Frequently Asked Questions
EQ Systems is the Industry’s Leading Manufacturer of Lifting and Leveling Systems.
Call EQ Systems. UPS Ground is the only option through the online parts store.
We apologize for any inconvenience but we are unable to ship to any PO Boxes. We do not ship USPS. Please note that International shipments may be subject to customs duties/fees and will be the responsibility of the recipient (person/business who placed the order).
If you are already set up as an EQ Systems Dealer, you can email us to get set up with a login by clicking here. If you are not a current dealer, please call us to be set up. (800) 846-9659
We accept all major credit cards when ordering on our online store and through our office.
Uninstalled systems can be returned for credit within 30 days of original purchase subject to inspection. There is a 20% restocking fee. Customer is responsible for return shipping fees. An RGA number must be issued by EQ Systems for the return. Credit will not be issued for parts returned without a valid RGA.
Uninstalled parts can be returned for credit within 30 days of original purchase subject to inspection. There is a 20% restocking fee. Customer is responsible for return shipping fees. An RGA number must be issued by EQ Systems for the return. Credit will not be issued for parts returned without a valid RGA.
Replacement parts are warranted under the same guidelines listed in the warranty policy of your operation manual for the remainder of the original warranty or 90 days, whichever is longer. Proof of warranty repair date and original vehicle purchase date are required.
Your system will come with either a one or two year warranty. Please review the corresponding operation manual for specific warranty terms on these frequently asked questions. These manuals can be found in the service section of our website. If you purchased a replacement part, the warranty period is 90 days from the date of purchase.
Replacement part charts are located here. If you still cannot find what you are looking for, please call EQ Systems. (800) 846-9659.
We have various guides on our website to help determine the lifting capacity and stroke lengths of the jacks best suited for your vehicle. Please call our sales department and an EQ Systems sales representative will be happy to assist you with these frequently asked questions.
- Replacement parts and trailer jacks ordered before 12:00 PM EST will ship the same day
- Replacement parts and trailer jacks ordered after 12:00PM EST will ship the next business day
- Auto-Level systems and Stabi-Lite® systems will ship in 2 business days
The model number of your pump is needed to identify many replacement parts. It will be located on a tag on either the motor or the manifold.
We have sold to and worked with over 1000 dealers within the past few years. Your local dealer or service facility may already represent our product. If you need assistance please call us (800) 846-9659.
Most issues are very simple to repair. You can contact your local service facility or call EQ Systems for a possible suggestion. Please keep in mind that in order to get a warranty issue covered, you must have authorization from our service department prior to the repair.
We have many service and troubleshooting documents on the Service & Support page of our website. If you cannot find the solution to your issue there, we offer technical support after regular business hours- for emergencies only, please. By calling our regular 800 number, you will be asked to leave a message describing your issue and a technician will return your call.
Yes, we have a service staff and building available for installation of any EQ Systems’ product. Please give us a call to schedule your appointment. We also provide 30 amp electrical hook-ups and a parking area for over night stays.